Here you will find out all you need to know about paying your deposit, how to pay your balance, and our terms and conditions when booking with us.
We require a minimum of 30% deposit on the booking total to confirm a booking (40% for courses), full instructions will be provided to you at the time of your booking.
Payments need to be made by bank transfer to our bank in Indonesia. We cannot guarantee your booking until this deposit has been received.
Bookings will be held for 7 days. We reserve the right to release the booking if no confirmation of deposit has been received by then.
Changes of dates to bookings after the deposit has been made can be done but will be subject to availability.
Note: for some hotel bookings outside of Two fish Divers such as hotels in Bali or Manado: Cancellation or no shows are subject to the rules of the hotel / resort’s own cancellation policy. The policy may vary between hotels / resorts, we advise to please check at the time of booking.
Whether you are inside or outside Indonesia, you can transfer money to our bank account in Indonesia. You can transfer the minimum deposit of 30%, or you may find it more economical to transfer a larger amount, say 70%, and then settle the balance when you are here.
Full transfer instructions & bank details will be provided to you at the time of your booking, and when you make the transfer please let us know so that we can check this end. It normally takes 4-5 working days to reach us and we will notify you when it has arrived.
We recommend using Wise.com, an online payment service, to send EUR and US$. It is very easy to use, the fees are very cheap (EUR5-10), and we often receive it after only 1-2 business days.
It is also one of the few online services that allows you to use your currency (EUR/USD) and send IDR, this way you can send the exact amount of IDR to us.
If you do not yet have an account, you can set it up for free in easy steps by visiting the Wise.com.
Note: Transferwise recently changed their name to Wise.
If you end up diving/staying less than your original package (e.g. because you are sick), in these cases we normally re-calculate the package at check-out, using the number of dives/nights you have actually done. However we reserve the right to levy a cancellation fee of up to 50% for late cancellations.
We highly recommend getting travel insurance to avoid these kind of problems, and we are happy to provide company-headed letters that can be used in the case of any insurance claims.
For paying balances, drinks, extra dives, etc. when you are here, we accept the following methods:
We accept most major currencies such as S$, US$ AUS$, GB£ and € as well as IDR (Indonesian Rupiah), and we will use that rate from XE.com at the time of payment.
US$ cash notes: US$ currency must be new print (2006 or newer) US$50 or US$100 denominations that are clean, crisp with no folds or marks.
We accept Visa and Mastercard only
Credit Card Warning – please let your card issuer know that you are travelling and will be using your card in Indonesia. We have had guests in the past whose cards did not work because their card issuer has blocked payments from abroad for security reasons.
See above details under Paying Deposit by Bank Transfer.
It normally takes 3-4 working days for transfers to reach our bank account. If you are intending to do a bank transfer when you are with us then please allow sufficient time for this as we need to receive the transfer before you check out/depart.
See above details under Paying Deposit by Bank Transfer.
We often receive it after only 1-2 business days but we still recommend allowing 3-4 working days when you are here to make sure that we receive it before you check out/depart.
We recognize that privacy is important. We would like to ensure our customers that any data collected during the payment process will not be used for any other purpose.
The data will also not be disclosed to any third party other than those directly involved in the payment process.
