Loyalty Program for Two Fish Guests

The Scuba Tribe loyalty program

Why have a loyalty program?

The purpose of our Loyalty Program is to reward our loyal guests. We frequently get guests visiting more than one of our locations in the same holiday, as well as guests returning to us over a number of years to visit our different locations on different holidays. We even have some guests who return to their favourite locations again and again over many years – the current record is minimum 4weeks every year since 2002!!

What benefits will you get?

Our Scuba Tribe Loyalty Program is very simple – you will earn points for every dive you do AND for every diving course you do, and these points are automatically added to your account at check-out.

When you visit us again or go to one of our other locations, these points can be exchanged for free dives  or gifts  such as t-shirts.

You can also use your points at any time as online entries into our Raffle  to win a prize – the link for online entry is published on our social media accounts, and is emailed to you after every visit.

Even better, we have a Tier system that allows you to progress and get 10-20% dive discount on all your future future diving with us FOR LIFE!!

Partner Program

We also want to develop a Partner Program with other dive centers. We will choose other well-run operations that offer diving in areas where we do not operate, and customers can earn/use points at these places!!

By expanding this program to other diving locations with different dive centers, we aim to give you more choice for diving Indonesia.

This truly means that you can get the best diving in Indonesia with us!!

Win a Free $1,000 Dive Computer!

Don’t want to redeem your points for Free Dives or other gifts? Use them as entries in our annual raffle giveaway!

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loyalty program benefits

Earn Points – Diving

You will earn 1 point for every 1 fun dive dive that you do with us, and these points are automatically added to your account at check-out.

Earn Points – Courses

You will earn points when you do a course with us, depending on the course:

¹ Different specialities consist of different number of dives and therefore earn different points, eg Nitrox Speciality is 2 dives and earns 2 points.

² No points are earned, BUT you will be put into the top Whale Tier, giving you 20% discount on all future dives with us (see Tier Benefits below).

Redeem Points

When you dive or do a course with us, your points are automatically added to your account at check-out.

When you visit us again or go to one of our other locations, you can use/redeem 10pts for 1 free dive! (see notes below)

You can also redeem 5pts points for a Two Fish T-shirt, or use your points at any time as online entries into our Raffle to win a prize – the link for online entry is published on our social media accounts, and is emailed to you after every visit.

¹ Free dives can only be taken with another full-paying guest on board, ie we cannot take you alone for a free dive.
² One Free dive can be redeemed at a location after every 2 full-paid dives, for example:
– if you dive with us for 2 morning dives in Amed then you can take 1 Free afternoon or night dive;
– if you dive with us for 4 morning dives over 2 days in Lembeh or Penida then you can take 2 Free afternoon or night dives;
– if you dive with us for 1 dawn dive and 2 morning-dives in Bunaken then one of the morning dives will be a Free dive.
Any free dives left can be used at the next location/when you visit us again.

Tier Levels & Dive Discounts

We are also offering our loyal customers dive discounts. We use a Tier system that is based on the total life-time number of dives done with us. We also have some really cool names for our tier levels!

This means that all guests will get 10% discount after they have done 10 dives with us, across all locations!

There are other benefits such as Free Equipment Rental, see Tier Benefits below for details.

Course Discounts

When you do a course we’ll automatically give you a 10% discount on another course.

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Multiple Locations/ Visits

Your points & tier levels are for life, allowing you to redeem your points on any repeat visit to us.

Visiting more than 1 location on the same holiday? You can earn & redeem at different locations on same holiday or across multiple holidays!

Visit, earn & redeem at different locations on same holiday or across multiple holidays!

As an example, if you did the OWC course and 6 fun dives in Two Fish Bunaken you would earn 10pts (4 for the OWC and 6 for the fun dives), and if you visited another location such as Two Fish Penida you could redeem these points for 1 fun dive!!

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Special Loyalty Program Offers

We also run special offers in our Loyalty Program. We will give you a Free dive on your birthday, for referring a friend, and for diving with us on special occasions such as International Women’s Day.

We’ll also be running some special promotions such as “Double-points” that we will announce in our newsletters.

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Automated Loyalty System

Our Loyalty Program is automated.

We have an online system where we can register every customer as a member of our loyalty system. When you check-out after your stay with us, we will log your activities and the system will award the dives to your account.

Similarly, we will log any rewards that you take, and the system will deduct the appropriate dives from your account.

How do I keep track of my dives?

Everything is stored as points where every dive you do earns you 1 point, and your account will be deducted 10pts for every free dive that you do. The online system will send you email notifications whenever dives/points are added or free dives/points are deducted so you can keep track of everything. You will also receive a regular email that summarises your points & benefits.

What about previous guest not yet on the loyalty program?

We have been operating for 20years but have only been running the loyalty program for the last few years, there will therefore be returning guests who are not yet on the system.

When these guests wish to book a return trip with us (min 3days) we’ll work out their tier level based on the number of previous visits, and we’ll give you the applicable diving discount on the current booking, as below.

For example, if a guest has been with us 3times already then we’ll make them a Reef Shark and give a 10% diving discount on their current booking, and they will also get a FREE Scuba Review (if needed)!

To help us calculate your tier level we would need you to let us know how many times you have visited, and we would also need you to send us your previous booking vouchers for confirmation of your visits.

We hope to see you all in one of our locations soon!!

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